Returns
We want you to trust what's in the bottle. If something isn't right, we'll make it right.
The window
You can request a return within 30 days of delivery.
What can come back
- Unopened, sealed bottles — full refund or replacement.
- Damaged, leaked, or wrong item — covered in full, no questions; see below.
Why we never ask you to ship oils back
Botanical oils are classed as hazardous for return transit (flammable liquids), so bottles are never shipped back — to us or anyone. If your order arrives damaged, defective or wrong, contact us with a photo: we replace it or refund you in full, and you keep the bottle.
Refunds
Once we confirm the issue from your photos, your refund is approved and issued to your original payment method.
- Refunds are processed within 5–7 business days of us receiving the return.
- Your bank may take a few extra days to show it.
- Original shipping is refunded when the return is our fault (damaged, wrong, or defective item).
Prefer a replacement instead of money back? Just say so when you contact us and we'll send a fresh bottle.
Damaged or wrong item
If a bottle arrives broken, leaked, or it's simply not what you ordered, that's on us.
- Tell us within 48 hours of delivery and send a photo if you can.
- We'll ship a replacement or refund you in full — including shipping.
- You won't need to ship the damaged item back unless we ask.
Your order
Start a return, ask about a refund, ask a privacy question, or just check something — we're quick to reply.
Email care@theorganicforest.com
Or use the form on our Help & contact page.
Last updated July 2026From our published policies (theorganicforest.com/policies), 3 November 2026.